As always I appreciate the personalized service and extra effort to fit me in for emergency service today. They had the part, and had me back on the road in a few hours. Thanks Tatiana!

The vehicle we purchased is good- Toyota has always been our preferred brand. The service however from this establishment was subpar and greatly lacking. We started and arranged our talk with an experienced/seasoned salesman, given a verbal agreement that things could be done before the time we needed (which did not happen), after driving 2 hours to get there we were passed to an inexperienced salesman, they debated us on several aspects of the vehicle, were unsure about certain aspects of the vehicle, but eventually we thought we got everything cleared for the car to be delivered the following week, left our check for the cars full amount, and returned home. Little did we know they would not be contacting us to provide updates- if people are paying thousands of dollars a daily text or email update isn't much to expect, especially with a deadline. Then they failed to get things done in a timely enough manner that it caused a whole 3, possibly 4 day delay in registration. This includes documents they needed to have us sign that no one called us about, just sent an email stating they were FedExing something that needed signature- these wound up being documents we could have printed and signed and faxed or even fedexed that morning, but instead didn't arrive until that afternoon and by then it was too late for a same day turn around. So the vehicle we expected to have before our trip was not available or even in our possession, which caused extra expenses and difficulty. Finally, upon delivery of vehicle is was early in the morning and our family had sat down for breakfast, so we accepted the car, ate, and then went to go really look at it. Within the hour we noticed that a large noticeable scratch was on it that had not been there the day we purchased it. Upon contacting to ask what happened/could it be arranged to be corrected locally, etc. We were dismissed and told a previous report stated there was a scuff there. However, in the walk through video and other photos in the sales ad this was not visible. Not had it been there during our in person inspection/ test drive. I feel because we were paying in full and not financing the 40k they didn't want to waste their time with us after they got our money. Truly disappointing service. This is not a money issue, but an integrity, accountability, and customer service complaint. The deals here might be with your time, but keep expectations low. My friend who was going to purchase there & has been witness to this 3 week long debacle has decided she's going elsewhere even if it costs a little more because she doesn't want to risk similar headaches.

Very deceiving experience .I've bought a lot of cars in my life time disappointing

Not guest focused waited over an hour to be picked up had to find a ride very poor service

Alex was great throughout the entire process. His knowledge for the product was very helpful. He made the process of buying a new vehicle painless and a zero stress process. At no time did I feel pressure to buy a vehicle. He is an asset to IRA of Orleans. I will definitely be a repeat customer. Thank you to all involved.

Service coordinator Tatiana is excellent. Service was rendered speedily. Waiting area was comfortable, pleasant atmosphere

Trustworthy and Professional Dealership with Mr Chris & Ms Kyla on the top of customer service representatives! They are going above and beyond to ensure the maximum satisfaction for the customers! Highly recommend them and the dealership for any car related concerns.

FABULOUS!!!! From the in take desk to the auto repair man. Outstanding!!!!! I will sing you excellent customer service to everyone I know!!! Your video that was sent to me of the process cracked me up your deal ship ROCKS ♥️♥️♥️

Great service and Isaac's advice. My car and its new brakes made it ride like a new car. Compliments to the mechanic who worked on it.

Tatiana was extremely friendly, courteous, and very helpful. Worked with me understanding my budget.Everyone in the office was lovely. I will definitely be using this Toyota service location again

Marc, my service advisor was warm and welcoming, and explained everything that I needed under my warranty. You’re also explained to me about an important recall and got me scheduled for it next week. The multi point inspection and entire rotation were done in no time and I was on my way!

I had an appointment earlier in the day with Ira of Hyannis. Due to a staffing issue they needed to cancel my appointment. I then called Ira of Orleans and they were able to schedule me right away. I was most grateful for this as I was already more than 100 miles over my allotted time for a oil change.

I have been a longtime customer and have always experienced first class service. The staff is professional, courteous and knowledgeable. They are patient and encourage questions. They make sure you understand your car’s condition and any problems that occur.

Unfortunately because the tire I needed replaced was back ordered I had to buy two significantly raising my expected cost. However Chris Keddington and Issac were most helpful and lessened my pain.

Convenient and competent service. Keeps me informed of pricing and timing Convenient and competent service